Terms & Conditions
Welcome to The Collector's Boutique website. By continuing to use this Website, you are indicating that you accept these Terms & Conditions of Use. If you do not agree to be bound by these Terms & Conditions of Use you should immediately stop using the Website.
Please note that any purchases you make on this Website will be governed by our Terms & Conditions
"We" "us" or "our" means Raheena Melwani registered in Spain at Avd. Palma de Mallorca, No.14, Torremolinos, 29620, Malaga, Spain. The Collector's Boutique is a trading name of Raheena Melwani.
"Website" means the website at www.thecollectorsboutique.com.
"You" means the person using the Website whether as a guest or as a registered user.
“Order” means your order for the Products made via our Website.
“Products” means the goods that we are selling to you as set out in the Order.
“Terms” means the terms and conditions set out in this document.
2.0 The Contract between You & Us
These are the terms and conditions on which we supply Products to you.
Please ensure that you read these Terms carefully, and check that the details on the Order and in these Terms are complete and accurate, before you submit the Order. If you think that there is a mistake, please contact us to discuss, and please make sure that you ask us to confirm any changes in writing to avoid any confusion between you and us.
We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been received by sending an email to you at the email address you provide in your order form. This is not an Order Acceptance from Raheena Melwani. Our acceptance of your order takes place on the despatch to you of the products ordered unless we notify you that we do not accept your order, or you have cancelled your order in accordance with clause “4.0 Right for you to cancel your contract”. Our acceptance of your order brings into existence a legally binding contract between us.
2.1 We shall assign an order number to your Order and inform you of it when we confirm your Order. Please quote the order number in all subsequent correspondence with us relating to your Order.
2.2 The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site.
3.0 Pricing, Delivery and Discount Codes
3.1 The price payable for Products that you order and the method of payment is as set out on our Website. Our prices may change at any time, but price changes will not affect Orders that we have confirmed with you.
3.2 All of our prices are in Euros. You will be billed in Euros and if you purchase from outside Spain, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card.
3.3 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
3.4 Promotional discount codes: We may from time to time offer promotional discount codes (either directly or via third parties) which may apply in respect of any, or certain specified, purchases made though this Website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.
3.6 Please note that prices in all printed publications are correct at the time of publication and we reserve the right to amend these without prior notification.
3.7 These prices include VAT. However, if the rate of VAT changes between the date of your Order and the date of delivery or performance, we will adjust the rate of VAT that you pay, unless you have already paid for the Products in full before the change in the rate of VAT takes effect.
4.0 Right for you to cancel your contract
You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
4.1 To cancel your contract you must notify us by email at firstname.lastname@example.org or telephone us on +34 952 051 351
To return your item within please click here for more information
4.2 To cancel your contract you must notify us in writing at email@example.com.
4.3 If you have received the Products before you cancel your contract then:
4.3.1 You must email firstname.lastname@example.org or complete the relevant form on the ‘Returns’ page of the ‘my account’ section of our Website to notify us of your intention to cancel your contract and return the Products;
4.3.2 We will then email to you a returns authorisation code;
4.3.3 You will need to write the returns authorisation code on the returns form supplied with the Products and then send this together with the Products to be returned to Raheena Melwani, Avd. Palma Mallorca No.14 , Torremolinos, 29620, Malaga, Spain (please note that return shipments should not be addressed to “The Collectors Boutique”);
4.3.4 All Products returned are returned at your own cost and risk and we recommend that you use a secure, traceable means of shipment and insure the shipment.
4.4 If you cancel your contract but we have already processed the Products for delivery you must not unpack the Products when they are received by you and you must return the Products to us at your own cost and risk as soon as possible by following the procedure set out in Clause 4.3.
4.5 Once you have notified us in writing that you are cancelling your contract, any sum debited in favour of us shall be returned to you as soon as possible PROVIDED THAT if you received the Products in question they have been returned by you to Raheena Melwani, Avd. Palma Mallorca No.14 , Torremolinos, 29620, Malaga, Spain and received by us in the condition they were in when delivered to you (including any packaging and tags). If you do not return the Products delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the Products from the amount to be refunded to you. If you do not return the Products delivered to you in the same condition that they were supplied then we shall be entitled at our discretion to:
4.5.1 Deduct a cost related to the damage to the Products from the amount to be refunded to you; or
4.5.2 Refuse to accept the return and send the Products back to you.
4.6 If the Product is returned to us in satisfactory condition (as determined by us) we will issue a refund to you for the cost of the Product as soon as possible following our inspection of the Product. Any delivery costs paid by you at the time of your order are non-refundable. Any import, customs or tariff type charges that you may have paid when receiving the Product will not be refunded by us either.
4.7 If you wish to cancel your contract with us for the Products after the end of the period specified in Clause 4.1 you may do so by emailing email@example.com up to the end of the 7th day after you receive the ordered Products. If you cancel your contract under this Clause 4.6 you must return the Products delivered to you by following the procedure set out in Clause 4.3.
4.8 If you cancel you order in accordance with Clause 4.6 and we will issue a refund credit (which you can spend on our Website) to you with a value equivalent to the value of your cancelled Order PROVIDED THAT you return the Products in question in the condition they were in when delivered to you (including any packaging and tags).
5.0 Faulty Products
As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights. If your Products are faulty please contact firstname.lastname@example.org.
5.1 We reserve the right to cancel the contract between you and us if:
5.1.1 We have insufficient stock to deliver the goods you have ordered;
5.1.2 We do not deliver to your area; or
5.1.3 One or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
5.2 If we do cancel your contract we will notify you by email or by telephone, and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
6.0 Delivery of goods to you
6.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used. Delivery will be made as soon as possible after your Order is accepted
6.2 Our delivery options and estimated delivery times can be assessed here. Please note that timescales for delivery and delivery charges will vary depending on the availability of the Products and your address. Our email confirming your Order will contain an estimated delivery date. Occasionally our delivery to you may be affected by an Event Beyond Our Control. See Clause 14.0 for our responsibilities when this happens.
6.3 You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
6.4 We make no promise that materials on our website are appropriate or available for use in locations outside the Spain, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the Spain, you do so, on your own initiative and are responsible for compliance with local laws.
6.5 If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
6.6 If the goods we deliver are not what you ordered or are defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem the day you receive the goods in question.
6.7 If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by email or telephone at our contact address of the problem within 7 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:
6.7.1 To make good any shortage or non-delivery; or
6.7.2 To replace any goods that are defective; or
6.7.3 To refund you the amount paid by you for the goods in question in whatever way we choose.
6.8 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund you the amount paid by you for the goods in question under clause 5.0 above.
6.9 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.9.1 Goods shipped outside the European Union may be subject to import, custom or tariff type charges levied by the Government in your country or local authorities. We are in no way liable for these charges. You, as the buyer, must bear any and all costs imposed. Goods returned to us from outside the European Union may at times also carry an import duty levied by the Spanish authorities and we reserve the right to deduct any such costs from any refund that may be due to you.
6.10 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
6.11 We cannot be held responsible for any delays once the goods have left us and are in possession of the courier service contracted.
Unless otherwise expressly stated in these Terms, all notices from you to us must be in writing and sent by email to email@example.com. If we have to contact you or give you notice in writing, we will do so by e-mail, by hand, or by pre-paid post to the address you provide to us in your Order.
If any part of these Terms is unenforceable (including any provision in which we limit or exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
10.0 Third Party
Third Party links: We may include hyperlinks on this Site to other websites or resources operated by parties other than The Collector's Boutique, including advertisers. Raheena Melwani has not reviewed all of the sites linked to its Website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
11.0 Governing Law
Each and every transaction carried out is deemed to be completed within Spain and therefore shall be governed by and interpreted in accordance with Spanish Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with Spanish Law and the Spanish Courts shall have exclusive jurisdiction in relation thereto.
12.0 Entire Agreement
12.2 We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.
13.0 Trade Marks
Raheena Melwani is the operator of www.thecollectorsboutique.com. All trademarks, product names and company names or logos sited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.
14.0 Events beyond our control
We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
15.0 Our rights
We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
16.0 Our VAT number
Our VAT number is: 25738420V
17.0 Promotion Codes
Promotion Codes are only valid on full price item and exclude sale items, gift wrap, gift vouchers and may not apply to all of our collections. Discount codes cannot be accumulated with other promotions.
Our work is to keep the site up to date but cannot guarantee that this site and its content are completely free of technical errors, incorrect prices or information. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused. If you are not satisfied with the site, then please email us with your comments, however, your only legal recourse is to stop using the site.
Copyrights & other rights
All materials including images, illustrations, designs, layout, photographs, written and other text or script that are part of this site are protected by copyright, trade dress and/or other intellectual property rights owned controlled or licensed to Raheena Melwani
The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other download materials displayed on the site for the sole purpose of placing an order with Raheena Melwani or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above) publish, transmit, distribute, display, modify, create derivate works from sell or participate in anyway, in whole or in part, any of the contents, the site or any related software.