How do I contact thecollectorsboutique.com?
You can contact our Customer Service Department either by email or telephone. Please note that all e-mail messages are treated as priority and we will reply to your enquiry normally within one working day. Tel.: +34 952051351 Email: info@thecollectorsboutique.com Opening Hours: Monday to Friday 10:30 - 20:00 & Saturday from 10:30 - 19:00
How do I shop with Thecollectorsboutique.com?
Thecollectorsboutique.com is designed to give you the flexibility to shop how you wish
- If you know exactly what piece you are looking for, you can head straight to your favourite collection using the top navigation or search the site by the products name
- If you would like some inspiration you can search all of our products and filter down the results until you find the right piece. Alternatively you can use our unique navigation to browse our collections. You can search a particular gift depending on the occasion, from mother’s day to an anniversary gift.
- When looking at a particular item you will see images of the piece from different angles and a detailed description. You can automatically zoom on a product image by hovering over the image with your mouse. If you require any further information than is contained within the description, you will find the detailed technical specification in the Data Sheet below. Once you have decided to purchase your desired piece, add it to your shopping bag by clicking the “Add to Cart” button.
- When you are ready to make payment, you will need to check out. You can do this from anywhere on the site by clicking on your shopping bag in the top right corner of the window.
-You will be then shown a summary of your shopping basket. You can review the items in your bag, select the desired items and click the “Next” button. Should you have a promotional voucher please insert the code in the space provided and click "OK". The price will automatically update showing the new discounted price
- Complete a simple form with your billing and delivery address and decide if you would like to set up an account for future visits. (Don’t forget to tick the box to sign up for our newsletter while you are checking out to ensure you keep up to date with all our latest collections, news and offers.)
- Select your desired shipping option. 
To complete the payment, click "Place Order" and you will be taken to the secure Worldpay payment portal where you will need to enter your card details and complete the Mastercard/Visa verification steps.
- Once you have completed payment, you will receive a confirmation email for the transaction. The Collector's Boutique will then keep you updated every step of the way until your new addition is safely in your hands. If at any stage you need assistance please contact our helpful and knowledgeable Customer Service Team by any means listed on the Contact Us page.
What if my favourite piece is sold out or not available on the website?
We always try to ensure we have enough items to satisfy the demand from our customers but there may be times when a must-have item is temporarily unavailable. If this happens, we can alert you when the item is back in stock or you can place a back order and our customer service team will let you know when you can expect your new arrival. This is often the best way to ensure you are the first in line for our most popular pieces. In the event that the piece you are looking for is not available on the website please get in touch with us at info@thecollectorsboutique.com and we will be able to further assist you in finding what you are looking for.
Can I order by Phone or Fax?
Due to security reasons The Collector's Boutique.com does not offer a telephone or fax ordering system.
Where are you based?
Our store is located on the southern coast of Spain in Torremolinos, Malaga where we have been established for over 40 years. We welcome you to visit our store in Avd. Palma Mallorca, No. 14 Torremolinos, 29620, Malaga Spain We are open Monday to Friday from 10:00 - 20:30 & Saturday from 10:00 - 19:30.
Where do you deliver? What are the delivery costs?
We deliver Worldwide. All deliveries to Spain have a transit time of 2-3 working days. Deliveries to Europe will take 5-7 working days to reach you. Deliveries to the rest of the world will take between 10 - 15 working days depending on the destination. The price will be stipulated when placing your order, before you confirm the order, and will correspond to the country you have selected for the destination of the purchase. In the event that you change the country of destination, the corresponding prices will be shown. Further information on delivery times and shipping destinations is available in the Shipping & Delivery section.
Do you do same day delivery?
If you can’t wait to receive your order, why not use our express delivery service. Express delivery is our fastest delivery service, and available on all items that are in stock and ordered before 12pm for all customers who live in Spain. You are shown during the checkout whether this option is available for your order, however please note that there will be an additional charge. Your purchase will arrive the following day (Monday to Thursday - excluding Bank Holidays). Orders placed after 3pm Friday will be delivered on Tuesday. For further information on delivery times and shipping destinations please visit the Shipping & Delivery section of this website.
How do I track the location of my package?
All our parcels will need to be signed for and can be tracked through the carrier's website using the tracking number we will send you at dispatch. We will also keep you up to date every step of the way during the delivery process. All items are fully insured to the correct value. Further information on delivery times and shipping destinations is available in the Shipping & Delivery section.
What happens if I do not receive my order?
In the unlikely event that you do not receive your order please contact a member of the Customer Service Team by calling +34 952 05 13 51 or email us at info@thecollectorsboutique.com and we will assist you. Please note that all items are fully insured to the correct value.
What payment methods do you accept?
You have the option of paying by debit card or credit card. Our payments are powered by Paypal, a market leader for online payment processing and all of your data and financial details are encrypted by our SSL certificate.
Is my payment safe?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. The Collector's Boutique web technology is hosted on a secure server using SSL technology. SSL is the industry standard for the transmission of credit card details. Your information is encrypted before being sent over the internet. It is almost impossible for an unauthorised party to seize the encrypted data. You will know that your details are being safeguarded by looking for the padlock or unbroken key that will appear on your browser whenever you are providing us with personal information. You can also identify a secure site by looking at the address. For example, when you go to thecollectorsboutique.com order page you will notice that the address starts with 'https://', while non-secure pages begin with 'http://'. Information at The collectorsboutique.com is protected by sophisticated firewalls and other security systems. We also have strict organisational procedures in place to ensure that the integrity of your data is maintained at all times. Your bank can also provide you with additional information regarding the security for online purchases.
Do I need an account to place an order online?
No, you can still make orders as a guest of the website, however we recommend setting up an account due to the extra benefits this brings, such as keeping a log of your shipping information, tracking orders and building a wish list.
How will I know if you have received my order?
After you place your order, you will receive an e-mail from us acknowledging that you order has been received, this however does not mean that we have accepted your order, only after your credit/debit card details have been approved, the delivery address has been verified and the item(s) located, will your order be accepted and the item(s) shipped. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out of stock piece(s) and your payment for the item(s) will be refunded. In the event that you have not received an email please let us know as soon as possible by calling us on +34 952 051 351 or email us at info@thecollectorsboutique.com. You can also check the “My account” section at any time, where you will see all the orders you have placed, and their current status.
Can I track my order?
All our parcels will need to be signed for and can be tracked through the carrier's website using the tracking number we will send you at dispatch. We will also keep you up to date every step of the way during the delivery process. As a standard we despatch all our item(s) within 3 working days of the order being accepted. For further information on delivery times and shipping destinations please visit the Shipping & Delivery section of this website.
Will there be additional duties or taxes payable on my purchase?
If your shipping address is outside the E.U., as the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. If you return the items you ordered, you will be able to claim back any import duties or customs, we are happy to assist you if you have further questions. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Is my personal information kept private?
Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent, for further information please read our Privacy Policy.
Can I change my shipping address once an order has been dispatched?
Unfortunately we are unable to redirect orders once your items have been sent, therefore please ensure you provide a suitable address for the specified delivery address.
Can I add items to existing orders?
It is not always possible to combine orders or add items to an existing order. You can place a new order for any additional items and contact us by e-mail or telephone requesting to have your two orders combined and shipped together. Please be aware that this might not always be possible as the first order may have been shipped.
Is gift wrapping available?
Yes. We offer complimentary gift wrapping for all purchases.
What is your returns policy?
Thecollectorsboutique guarantees your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, you can return the items to us within 7 days of receipt for your choice of exchange or a full refund, providing the goods are returned in perfect condition and in their original packaging. For further information please visit the Returns Policy Page
Do I have to pay the shipping costs to return my purchase?
You will be responsible for arranging to have the item(s) returned to us, and for any costs incurred. We strongly recommend that you use Certified and Insured Postage to return your items to us, as we are not responsible for items which do not reach us.
How will I know when you have received my return?
You can check the exact status of your return in the View Order' area of your account page. Please note that once we have received the item(s) a member of our customer service team will contact you to confirm receipt of the parcel.
How long will it take to process my return?
We aim to apply all refunds & despatch exchanged items within 3-5 days of the day they are received, although it can take longer during busy periods such as Christmas and sale periods. You can check the exact status of your return in the ‘View Order’ area of your account page. Your money will be refunded to the original credit card used during purchase, including sales taxes for all EU country shipments used during purchase. The time take to receive the money in your account may vary from one company to the other. Please refer to your card issuer's terms and conditions for further information.
What if my item is faulty/damaged?
We quality check all our shipments before it leaves us and package it securely to ensure it is not thrown around while in transit. However unexpected incidents can occur, if you consider the item you have received to be faulty or damaged, please get in touch with us at info@thecollectorsboutique.com or call us on +34 952 05 13 51 and we will let you know how to proceed from there. We kindly request that you inform us of damaged/faulty items on the day you receive your purchase.
What if my order was not correct?
Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you notice that we have made a mistake with your order, please contact us on +34 952 05 13 51 or email us at info@thecollectorsboutique.com, and we will ensure everything is corrected. Please include your order reference at all times when e-mailing customer services.
Can I cancel or change my order?
If you change your mind after placing an order, you can cancel it at any time before we despatch it by telephoning us on +34 952 05 13 51. You will need to give us your name and address details, as well as your order number. If you cancel part of an order, the postage and packaging charge is recalculated on the price of the items you keep. Please note that if your order has already been dispatched you will have to pay for the shipping costs to return the item to us.